General
My order never arrived.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I edit my account information?
Click the ‘My Account’ link at the top right hand side of our site to edit your account information.
Shipping
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
Please ‘click here’ for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the ‘My Account / Order Status’ link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
Yes we do. Please create an account by clicking the ‘My Account’ link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the ‘My Account’ link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Once payment is complete, you automatically receive an invoice email.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Additional Support
How do I contact you?
Please click here for our company contact information.
